Edit business page information (4 posts)

Topic tags: Edits, Timeline, troubleshoot
  • Hi All…is anyone else having trouble since the new timeline to update pages you manage for clients? I need to update contact information, etc and it seems to hang up. Also, trying to set up a page for a new client and having the same trouble, it just seems to stahl. Would appreciate some insight here…been managing pages for a couple of years now and this is the first time I’ve encountered this ugh.

    Thanks much!

  • @diannebeatoncgacaps

    I’ve heard many complaints about this and have had some issues myself.  Last week I had to go to “edit page” > “basic information” and edit it there.  This week, when logged in as a page, I had to click “about” under the admin panel and then make the changes.  It seems to access the same information but not to work unless I change up the way I’m accessing the page.

    As far as the stalling… Try using a different browser to see if that makes any difference.

  • Hi @diannebeatoncgacaps, I think FB is working on so many things at the moment that more and more often the page hangs itself up in various situations.

    I had the same issue with editing contact info last weekend when I had to try up to four times until my changes got saved successfully. I also had issues changing a cover image because the photo wouldn’t finish loading. It helped when I switched to my personal profile, then back to the page. It seems, like Nichole also stated, that you have to try different ways or jump around a bit between personal/company page to cut the knot.

  • Hi @claudiapoeck, thank you…I thought I was going crazy! Did it eventually update the information? Should I “step away from my computer” when attempting to do an update? :)

    Thanks again all!


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