Deleted fanpages and private account (18 posts)

Topic tags: delete, Facebook, fanpage
  • Hey guys, i’m new here, so will introduce myself very quickly. My name’s Michael, i’m from Poland and i love social media, reggae music and traveling ;-)

    I have a huge problem with facebook for the last couple days. It all started on the 24th of august when all my fanpage sites were deleted by facebook with no warning or anything before. Just like that all my ~60 fanpages were deleted. As far as i’m concerned i didn’t break any point of terms (wasn’t sending spam, didn’t offend anybody or anyone, nothing with drugs, sex, violence etc.). I was just posting some pics. They also deleted fanpages that i wasn’t even updating for a year or more, simply deleted all of them! I had in total about 1. 000 000 ppl there so i’m bit depressed about this situation.

    Later, on the 27th of august i got another email from facebook, that my private account has been deleted. I wasn’t posting on my wall for a long long time, just used fb to contact with my friends, like or comment smth, administrate my fanpage sites, and that’s it. I had this account from 2010 if i remember corectly, it had over 300 friends, was verified by the phone (sms).

    I’ve sent a lot of emails to facebook but no answer. I tried to call them, but only machine is talking to me. Will be more then happy if u guys can help me out somehow. I have no idea what can i do more to get my fanpages and my private account back. If you need any more details feel free to ask.

    Waiting for some info

    PS sorry for all mistakes, but as i wrote on the top, i’m not a native, but i hope you can understand everything i wrote ;-) (if not, let me know ;-) )

  • @sara-koranska That’s so sad to learn, one thing for sure, you shall not expect or wait to receive any response from facebook. What i guess from the situation is that your fan pages must have cover photos that breached fb guidelines. They clearly mention that cover photos must not include: price details, call to action like: like our page, buy our product, visit our store etc. It must not include any sort of contact details like phone, mobile, email, www or any other form of contact detail, and it must not indicate people to like the page (like we were doing with non-timeline pages where we used fan gates)

    However i have yet not seen any case where facebook has taken any such action with pages that breached these terms, because i have been still seeing many many popular pages having any or many of these banned details on their covers but as facebook said. I will surprise if you say you have not breached any of these cover photo terms.Need guidance from our club leader Andrea @andrea-vahl

  • Thanks Moin for your answer. It was ~60 fanpages, only one was my website fanpage (i was posting images only like shoes, hot guys, etc. Website was targeted to woman) , and rest of fanpages were strictly funny sites also targeted to woman (e.x. he doesn’t know that but he’s going to be my husband, you’re hot, we’re going to sleep together etc., most of them had about 2 years) and i was posting only funny images (funny texts, situations, handsome guys – no nudity at all).

    I know that chance of having an answer from facebook are around 0% that’s why i’m writing here, maybe some of you know anybody working there and may help me somehow ;-)

    I hope it won’t sound rude or smth but they mean so much to me, that i can pay for help (if i will have my things back – private account and all fanpages). Not a lot, because i’m a student or send some gift from my lovely country ;-)

  • Sara, I cannot judge since the pages are not existing anymore, but it seems likely that your pages were reported by some users. Even if you don’t show nude men, your posts could have offended some women and potentially friends of your fans felt harrassed and thought of your posts as spam.

  • @sara-koranska first thing want to clear is that all member (including you and me) are here to help each other and to learn new things(obviously about fb marketing!) so i don’t think money or other prizes matter here. Do not talk about it, at least not to me, believe me if it has any solution, we will definitely bring it to you anyhow. May be it take time, but we will research and will sort if possible. By the way can you please type-in some page urls here and also your profile url. Or you can message me if privacy is the concern for you for your fb profile.Let’s hope we come to any positive outcome :)

  • @claudiapoeckl agree! this may be the case.

  • Claudia: Don’t think so, but even if this is a case, would they delete all my fanpages ?! Not one or two, all of them ! Some of them weren’t even updated for a year or smth ! Still, don’t think i’ve offended anybody, because i was very careful about it (i had milion ppl there, i didn’t want to lose them but it happened anyway but would love to know why). And let’s assume that somebody reported me, don’t i have any rights to explain myself ?!

    Moin: I think it’s pointless cause everywhere is “site like this doesn’t exist anymore/page cannot be found” ;(

  • If anyone knows anybody working at facebook and would like to help i’d be extremely happy (by giving me direct contact or by letting him/her know about my situation or anything at all) ! Thanks in advance.

  • @sara-koranska Hi, try joining this group and ask the question there https://www.facebook.com/groups/fbdevelopers/. Some folks from Facebook might get back to you. But not guaranteed

  • Milan: My private account has been also deleted (everything is in first post) and it’s written “This group is not for asking questions about using Facebook or your profile, asking people to like your page or app, advertising your site, posting photos of yourself, etc.

    Such posts will be removed and you may be removed from the group”. I don’t want any more trouble, i just need my account and fanpages back.

  • @sara-koranska What were the pages about? What did you post there? Facebook doesn’t delete it without any reason.

  • @milan-steskal I wrote about it in my first post. One was my website fanpage (wasn’t updated for ~2 months), others were funny like “he’ll be my husband”, “you’re hot, marry me”, and many other. Most of them were 2 years old. I posted only pictures (funny texts, hot guys but no nudity, clothes etc.)

  • @sara-koranska Hmm. If you didn’t violate any policy and pages didn’t get reported, it’s really hard to tell. I’d use every channel which Facebook offers to contact them. 

  • @milan-steskal I did that and they deleted my private account in response to my email why they’ve deleted my fanpages. Don’t know why (no explenations except automatic message). Recently i got a message that i cannot have account on facebook any more (for at least 6 months) and if i will they’ll sue me (WTF?!?!). I have no idea why ! I wasn’t sending spam, didn’t effend anybody etc ! Was chating with my friends and taking care of fanpages. I didn’t post anything on my wall for like a year ! I have no freaking idea what’s going on and that’s why i would love to have a direct contact with somebody working for facebook so he/she could have explain to me wtf is going on !

  • @sara-koranska That sounds pretty bad. Unfortunately, I have no idea what the reason might be and I don’t have a direct contact to Facebook, sorry.

  • What can I do except writing to facebook ? I think I’ve wrote ~200 emails, no response. I tried getting in touch with social media agencies but also no response (as i thought they may have some connections in facebook) :/ Please, help me, I’m desperate !

  • Anyone ?

  • @sara-koranska Best guess is that some picture you loaded set off a copyright flag, and the sheer number of pages you created set off their robot flag. The two combined put Facebook into paranoid overdrive, and you got deleted. Facebook is terrified of spam activity and ‘fake’ accounts due to marketing and stock holder pressure. I’m 99% that is what is happening here.

    And don’t expect a call back. We pay for tons of advertising from Facebook every year, and we never hear from them, even when we have urgent problems.


Add your voice to the discussion

Existing members: . If you do not have a SME account, .

 
 
Check out the Social Media Marketing Podcast!

Networking Clubs Leaderboard

Avatar ImageE
Ann at  greenoakAnn
Avatar ImageChris
Kapil MudholkarKapil
Avatar ImageLydia
Avatar ImageJudith
Avatar ImageJameson
KMediaIrelandKMediaIrel
Avatar ImageHarry
Avatar ImageAlexandra
Learn more about the Networking Clubs

Recently Active Members

Leah Rosin
Profile picture of
Ann at  greenoak
Profile picture of
Profile picture of
Profile picture of
Profile picture of
Profile picture of
Profile picture of
Profile picture of
Kristy Henry
Profile picture of
Profile picture of
Yolanda Teuber
Profile picture of