Can I get suggestions and a critique please? (30 posts)

  • I would really like some suggestions and critique on my Facebook page. My  challenge is figuring out what the goal and focus of the page should be. My business is building custom websites and WordPress sites  for local businesses. I have customers from all over the world, but I focus on looking for customers near me. The typical customer is the owner of a 2 to 10 person business. I just don’t see these people following me on FB. They are all super busy and from what I observe, they don’t think about websites or web presence at all until they absolutely have to, and then they think about it just long enough to outsource it and move on. So while me having a FB page may add credibility I cannot imagine them following it. The other reason would be to maintain my profile with my biz contacts (graphic designers, photographers etc)  I do help some of my customers with their own FB pages – when they are marketing a product to a consumer it seems so much clearer to me what they should do than what I should do. All critique and any suggestions welcome! Thanks! https://www.facebook.com/abigail.gorton1#!/abigail.gorton.web

  • @abigailgorton,

    hi i’ll have a look later. I see that you have written in the recommendation box. I know that what you have written is not a recommendation but it’s kind of like a restaurant owner writing about his restaurant in his own guest book. You know what I mean?

    I think some people is going to find it weird.

    Just my two cents.

    Jorgen

  • @abigailgorton,

    I myself have just launched a freelance site and fb page, so I’m still learning. But below are three things you can consider:

    1) Take advantage of your full profile image space (180px x 540px) Create a graphic that includes your logo and some marketing, and don’t forget to include your website address at the bottom of the image. It won’t be clickable, but it will be visible

    2) Create a welcome page to encourage visitors to “like” you, and give some incentive as well. My welcome page isn’t that great, but for now it’ll work. A great resource for education and ideas would be Amy Porterfield @ http://www.amyporterfield.com/ She knows her stuff and has great delivery.

    3)Check out http://www.shortstack.com/ as a way to add and manage tabs and pages to your fb page. I really like them; they have great tutorials to teach you there system and they also give you a way to work with the css and html so you can totally customize things if you so choose.

    I’m sure you’ll get a lot more advice than this, but it’s a good place to start. 
    Cheers!
    Jules

  • Hi,

    I agree with Jules but was just not quick enough. Can I add on top of his comments the following:1. Remove the broken tab called FBML. It just looks bad.2. Rename iFrameEngine to a meaningful name and give it a nice icon. To rename it you must edit the page, click on Apps and find the offending page.3. Optimise all your text just like a website. Remember that Google indexes Facebook pages and you can use the “Info” tab for SEO4. Add more links to your website.

    Hope this helps…

    RegardsJohn

  • @jorgenpoulsen  Thanks – I removed that recomendation. Good point – when I set it up I thought it was the intro on a ‘recommend to friends’ message but I was wrong about that and I never went back to remove it until now.

  • @abigailgorton  ok :)   I’m desperate to get a recommendation box. Did you get it automatically?


  • @jorgenpoulsen   About the recommendation box… after you mentioned it I had to search everywhere. I knew I’d seen the box but it was not consistently there. And I found the same complaint on a couple of posts about it. I could not get it to come up at all when I looked at the page ‘as page’. When I clicked on the page as a user (I am not set to ‘use this page as admin’ whenever I land on it using my own profile) I could see it and because I was the one who had made the recommendation, there was a little x there so I could click and delete. Maybe if you are set to ‘use this page as admin’ and you change it and go back in as a user you will see it? Some of the posts I saw when I googled it said it was not rolled out in Europe… not sure where you are.

  • @juleswebb Thanks!! You are very right. I fixed the sidebar already. I’ll go back tomorrow for the landing page and tabs

    @johnmayers Thanks!! I dealt with the FBML and I will go for the iFrameEngine tomorrow

    @Jorgen Thanks – I replied above

    Without taking anything away for all your good recommendations, they were all about the mechanics which admittedly needed work. Do you have any thoughts about the purpose/goals/audience for  a FB page for a local web developer. That is what I am stuck on – the who and why and what of it. Thanks for any thoughts you have.

  • @abigailgorton I administer this page. Not sure what you suggest that I change. FB help pages are really useless. Grrrrr…..

  • @abigailgorton I have added an address. can you see if there is a recommendation box? Thanks.

  • @abigailgorton 

    Here’s my take — Our clients are busy running their businesses and they don’t have the time to do all the reading we do or even know what they should be looking for. So I plan on posting links and content that are relevant to what they need to know and do to help them with their overall online presance. Yes there are a lots others out there doing the same thing, but as clients they’re connected to us and trust us to filter appropriate content to their goals and things that they can act on. Saves them time from doing all the research, which most probably wouldn’t do anyways. 

    Anyways it’s a forum where they can ask question, get answers and hopefully a little enjoyment. Of course since I’m brand new this is all theoretical, who knows where this will really lead me:)

  • @jorgenpoulsen you got a box and I added a recommendation! If you are on FB as you the person, and you go to your page by putting it’s name in the search box – as opposed to clicking the drop down in the top right… And when you get there you are posting as the page, not as you the individual…. Then somewhere in your edit page settings you have clicked a box to always use the page as admin and you won’t see it as a user sees it. UN kick the box and you’ll see the user view.

  • @abigailgorton  only took me two weeks to get it done. But now I have the ‘Were here’ in the bottom left which doesn’t really make sense because I have an office. It’s more like for restaurants, parks, etc. etc.

  • @abigailgorton I would be the first one to admit that confusion and intimidation are very possible in all this. I have been struggling with getting the like button on my webpage. I just don’t know what they want when they ask for admin id in the code for the button. I wish someone had time to hand hold people through some of the more technical stuff. I have been working with computers for years but the social stuff still gets to me.

  • @abigailgorton

    Hi Abigail:

    Let me address the issue of the objective of your Facebook Page.

    I think you are right that the kind of target profile you are looking for does not have time for being ‘on’ social media and therefore wants to outsource that kind of ‘work’.

    I think you are really in the business of ‘making people in your locality look good’. (Since you say you prefer clients from your own geographical area).

    So you might try a relationship marketing technique I call “leveraging the Friends of your Brand”.

    Who else is in the business of “helping people look good”, in your community? Painters, Carpenters, PR Specialists, Interior Decorators, Wedding Planners… the list is actually quite large.

    Identify them. Make them your friends. Post information THEY will find useful. Help them out with their online presence. Help their businesses prosper.

    Start with those who are already your friends. 

    Then set a SMART objective for the month on how many such prospective “Friends of your Brand” you want to get to like your Facebook site. (SMART = S pecific, M easurable, A chievable, R eviewable, T imebound.)

    Your business leads will finally come from their recommendations to their current clients.

    So “What business are you really in?” becomes a key question in planning your own brand. (You’ll find the question useful in growing the network of your client’s brands, as well.)

    The answer is not the product or service category you are in. It’s the emotional need that the brand satisfies.

    One of my first US clients used to make and sell candles. Once I helped her understand that she was in the “Romance” business, her network with Florists, Candymakers, Fine Dining Restaurants, etc…..helped her grow her business. Their customers became her customers.

    So, what business are you really in?

  • @abigailgorton

    Hi Abigail:

    Let me address the issue of the objective of your Facebook Page.

    I think you are right that the kind of target profile you are looking for does not have time for being ‘on’ social media and therefore wants to outsource that kind of ‘work’.

    I think you are really in the business of ‘making people in your locality look good’. (Since you say you prefer clients from your own geographical area).

    So you might try a relationship marketing technique I call “leveraging the Friends of your Brand”.

    Who else is in the business of “helping people look good”, in your community? Painters, Carpenters, PR Specialists, Interior Decorators, Wedding Planners… the list is actually quite large.

    Identify them. Make them your friends. Post information THEY will find useful. Help them out with their online presence. Help their businesses prosper.

    Start with those who are already your friends. 

    Then set a SMART objective for the month on how many such prospective “Friends of your Brand” you want to get to like your Facebook site. (SMART = S pecific, M easurable, A chievable, R eviewable, T imebound.)

    Your business leads will finally come from their recommendations to their current clients.

    So “What business are you really in?” becomes a key question in planning your own brand. (You’ll find the question useful in growing the network of your client’s brands, as well.)

    The answer is not the product or service category you are in. It’s the emotional need that the brand satisfies.

    One of my first US clients used to make and sell candles. Once I helped her understand that she was in the “Romance” business, her network with Florists, Candymakers, Fine Dining Restaurants, etc…..helped her grow her business. Their customers became her customers.

    So, what business are you really in?

  • @juleswebb  Thanks for the ideas. That is actually pretty close to the direction I gave myself a year ago – be the one who found the knowledge and hauled it back to my tribe. Along with being the one who went out to be as supportive as possible on the pages of all my IRL business partners. The first idea fizzled a bit as I realized how few of my customers were on FB, and of tjse who were, even fewer were using their profiles to folow any buisneses, including mine. The second idea faded as I realized how few of those IRL partners were maintaining a FB page. Sigh! Which brings me back to wondering what  / who my audience is.

  • @sumitroy  Sumit, Thanks! This is making a lot of sense to me!

    I think you are really in the business of ‘making people in your locality look good’. (Since you say you prefer clients from your own geographical area).

    >>Yes. Thanks! I build sites that showcase their brand

    Who else is in the business of “helping people look good”, in your community? Painters, Carpenters, PR Specialists, Interior Decorators, Wedding Planners… the list is actually quite large.

    >>Funny! Do you know BNI. I am in a chapter and this sounds like a list of members. I already help them, often without charge because most of my business comes form referrals I get from them.

    Identify them. Make them your friends. Post information THEY will find useful. Help them out with their online presence. Help their businesses prosper.

    >>Yes. I have a very delibaret approach already. For all of them that have pages, I put those pages in a FB list, which I pull up every day or so. I can then quickly go thorugh and respond to any posts they made. the only challenge – only a few of them are actually on FB.

    Start with those who are already your friends.

    >>My biz friends, yes! And I do answer tech questions that come up online form my personal friends.

    Then set a SMART objective for the month on how many such prospective “Friends of your Brand” you want to get to like your Facebook site. (SMART = S pecific, M easurable, A chievable, R eviewable, T imebound.)

    Your business leads will finally come from their recommendations to their current clients.

    >>Well that is what happens IRL! Just need to make it more so online.

    So “What business are you really in?” becomes a key question in planning your own brand. (You’ll find the question useful in growing the network of your client’s brands, as well.)

    The answer is not the product or service category you are in. It’s the emotional need that the brand satisfies.

    >>Emotional need? Most of my clients pick me because they like the aesthetics of my work and they feel that I speak to them without tech speak and they feel that i ‘get it’ about their own businesses. Which I do. Just having problems ‘getting it’ about my own.

    One of my first US clients used to make and sell candles. Once I helped her understand that she was in the “Romance” business, her network with Florists, Candymakers, Fine Dining Restaurants, etc…..helped her grow her business. Their customers became her customers.

    So, what business are you really in?

    >> I am in business services (along with graphic designers, photographers, PC guys, Mac guys, Business coaches etc). It is so NOT romantic!

    THANK YOU!!! Along with  @juleswebb reminding me what my purpose was at the start, you have given me a LOT to think about. Thanks!

  • @sumitroy  I second that “thanks” ! Helps me out a lot too:)

  • @abigailgorton

    Thanks for the detailed response.

    Social Media IS like real life. Just makes the networking easier, in the sense that you can do it from the comfort of your keyboard.

    Glad you are already practicing the principle of “friends of the brand”.

    However, I don’t think you have an insightful answer to the question “What business are you really in?”.

    Need to discuss that with you and help you arrive at the right answer. The truth is already out there.

    Would be happy to do that over Skype? 

    Not sure where exactly you are located. I am in Kolkata, India, but am used to being up during US work hours as many of my clients are from there.

    I’d be quite happy to help you arrive at an insightful answer to the “business you are really in”. No charge.

    (Being in “business services” is a product or service category. Not quite the emotionale your brand can own.

    From what you’ve said so far you might be in the business of “helping people not be embarrassed by technology”. But I need to explore that more in conversation with you.)

    Let me know what time suits you, to meet on Skype.

    Sumit

  • @juleswebb

    Glad you found the discussion useful, too.

    Sumit

  • Thanks @sumitroy thanks! I really appreciate the offer. Maybe we can skype tomorrow, Tuesday? I will send some possible times later. Thank you.

  • @abigailgorton

    I am relatively free during US Business Hours, Pacific Coast Time, on Tuesday Jan 17, 2012

    Let me know.

  • Your branding is great on your page, but just visited and your welcome page was not visible. Instead was an image saying that it was a security risk. Hope you can figure out what is wrong – anyone have any ideas?

  • @rivkak On my page? Can you tell me more… I even visited today without being logged in at all and it looked OK. Thanks!

  • Abigail, just sent you a private message.

  •  Thanks! I think it’s a Fan Page Engine problem. I appreciate the heads up.

    @rivkak

  • Abigail, yes, it is. My pages are having the same problem. Hope it gets fixed soon!

  • When visiting your page i get “

  • Ohh it cut my comment off but yeah i get a malware warning something to do with apps.iframeengine.com


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