Social Media Examiner | Bad, bad customer service. | Topic Replies http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/feed/ Bad, bad customer service. - Forum Topic in the Group Facebook Thu, 20 Jun 2013 00:51:26 +0000 http://buddypress.org/?v=1.5.5 en http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-6794<![CDATA[Donna Duncan replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-6794 Wed, 04 Jan 2012 16:53:24 +0000 Donna Duncan replied to the forum topic Bad, bad customer service. in the club Facebook To me, the beauty of Twitter is that it's like following a live conversation.  People don't stop and think before they respond. They react.  That's what makes it ideal for listening to find out what people […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-6079<![CDATA[Kathy Weir replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-6079 Tue, 03 Jan 2012 03:28:48 +0000 Kathy Weir replied to the forum topic Bad, bad customer service. in the club Facebook I tweet for one of the oldest restaurants in our area using HootSuite. I constantly monitor for issues, get them off the main stream to DM and get the problem resolved, usually with gift cards. I think the guest […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-6068<![CDATA[Amy Lang replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-6068 Tue, 03 Jan 2012 02:43:38 +0000 Amy Lang replied to the forum topic Bad, bad customer service. in the club Facebook @kathyweir, what a shame. Even with an ounce of reason and giving the customer the benefit of the doubt - there was no need for the restaurant to ramp it up to that level whatsoever. Perfect opportunity spoiled, […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-6065<![CDATA[Lee Genung replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-6065 Tue, 03 Jan 2012 02:36:00 +0000 Lee Genung replied to the forum topic Bad, bad customer service. in the club Facebook His twitter feed is unreal as well!I agree with @donnaduncan!@seancookceo-salyrisstudios we have had some wins. With one client someone posted a complaint on FB and we replied immediately. Part of our contract […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-6054<![CDATA[Kathy Weir replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-6054 Tue, 03 Jan 2012 02:14:49 +0000 Kathy Weir replied to the forum topic Bad, bad customer service. in the club Facebook @Sean Cook, that was an incredible example and what is sad is I have one friend on Facebook that is an owner of a business and I could just see him doing this tweet. Fortunately he doesn't tweet for the business. […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-6052<![CDATA[Sean Cook, CEO Salyris Studios replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-6052 Tue, 03 Jan 2012 02:07:06 +0000 Sean Cook, CEO Salyris Studios replied to the forum topic Bad, bad customer service. in the club Facebook @kathyweir Seriously? That was good example of why you need to stay level-headed and professional online.

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-5703<![CDATA[Kathy Weir replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-5703 Mon, 02 Jan 2012 14:17:22 +0000 Kathy Weir replied to the forum topic Bad, bad customer service. in the club Facebook Here's another example of thinking before your Tweet. This is why you have to be careful as to whom is in charge of your social […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-5587<![CDATA[Soundgate Studio Inc replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-5587 Mon, 02 Jan 2012 05:06:08 +0000 Soundgate Studio Inc replied to the forum topic Bad, bad customer service. in the club Facebook I can't believe that was his response. That's jaw dropping ....

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-5581<![CDATA[Rob Peck replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-5581 Mon, 02 Jan 2012 04:33:16 +0000 Rob Peck replied to the forum topic Bad, bad customer service. in the club Facebook Any of you guys keep following this story? The PR guy completely self destructed.  

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-3734<![CDATA[Sean Cook, CEO Salyris Studios replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-3734 Thu, 29 Dec 2011 04:15:14 +0000 Sean Cook, CEO Salyris Studios replied to the forum topic Bad, bad customer service. in the club Facebook @donnaduncan I can definitely second that Donna!

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-3688<![CDATA[Donna Duncan replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-3688 Thu, 29 Dec 2011 02:25:40 +0000 Donna Duncan replied to the forum topic Bad, bad customer service. in the club Facebook My personal experience has been that companies are far too quick to jump in and begin participating without having first established a social media goal and strategy. That, or the implementation is ill-managed. […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-3610<![CDATA[Sean Cook, CEO Salyris Studios replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-3610 Wed, 28 Dec 2011 23:36:31 +0000 Sean Cook, CEO Salyris Studios replied to the forum topic Bad, bad customer service. in the club Facebook Study Finds Facebook and Twitter to Become Dominant Customer Service Channels for Majority of US ConsumersThe following are its key findings:

Price of Neglecting Customers: If ignored by companies on social […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-3156<![CDATA[Rob Peck replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-3156 Wed, 28 Dec 2011 02:36:59 +0000 Rob Peck replied to the forum topic Bad, bad customer service. in the club Facebook
Posted on Reddit. That was fast...

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-3064<![CDATA[Stewart Kelly replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-3064 Tue, 27 Dec 2011 22:52:36 +0000 Stewart Kelly replied to the forum topic Bad, bad customer service. in the club Facebook There is a saying that "what goes around, comes around" It may be a cliche but in this day of the viral Internet a business can not afford to have people like that working for them. A business spends a lot of […]

]]> http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-2985<![CDATA[Andrea Vahl replied to the forum topic Bad, bad customer service. in the club Facebook]]>http://www.socialmediaexaminer.com/clubs/facebook/forum/topic/bad-bad-customer-service-2/#post-2985 Tue, 27 Dec 2011 17:55:56 +0000 Andrea Vahl replied to the forum topic Bad, bad customer service. in the club Facebook Wow!  That's pretty bad, @lucasdarosa - there are lots of examples of bad social media use these days and any e-mail can easily be shared.  Not good.

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