said 3 months, 2 weeks ago:
@annfurnivall Excuse me for my late reply. I am dealing with my literature review and spend a lot of time finding relevant journal articles. They aren’t so many.
Well the management is not happy about this, but they do not really take action. And it seems that the staff has the power nowadays because they complain about supervisors everytime and when it is the reverse, they give a warning note and nobody really bother about it.
The rules are the same since the beginning. And to be honest I have been working there three years and I have never came across any specific rules.
But in my opinion they manage from a deficit. They always search for short cuts and they don’t treat the employees the same.
For example, one day I received a complaint from a customer. We have a few emplacements in that mall and she came to me and ordered ice cream for her kids. As usual, I always tend to treat people the same, with a smile and here to serve. While paying she complained about the employee from the other kart and saying she has been rude to her. I try to sort her out, I even apology for the other staff, I have ask her if she could wait for the manager, that I could call him. I ask her if she wanted free toppings (it s only 10 pence each topping). She left and said she will never go again to that employee and she’ll only come to me when she’d see me.
Afterwards the manager comes and I explain the situation. He told that employee do not do this things and it’s the customer fault as usual. (wow I said to myself when it is me, they do not lose a second to come to me).
Anyway they let us use our phones but for them to call us, or for us to call them as we have 5 emplacement dispatched. They don’t want to invest. I already suggested them two years ago that they should do it to control. And on top told them that it was not fair to use my personal materials as I do not get any returns.
Concerning the Social Media they have just started to use Facebook something that I have asked last in 2011 why they do not do it .