228 fans but no Insights (12 posts)

Topic tags: Facebook page, Insights
  • Profile picture of
    Pacesetter
    Claudia Poeckl said
    1 year, 2 months ago:

    I’m desperate! Am managing a FB account for a new customer. The page has already 228 fans but I have no access to the Insights. The Insights box just states that I need at least 30 fans to get access. What can be the reason for this?

    That’s the page: http://www.facebook.com/Teenorissimo

    @claudiapoeckl | # | Top
  • Profile picture of
    Club Leader
    Andrea Vahl said
    1 year, 2 months ago:

    That is really strange – I’ve never seen that.  Sometimes I’ve seen that it doesn’t have insights if it’s configured as a Community page but that is a Place/Page.  I don’t know why.  I think you may have to submit a Facebook help question:  www.facebook.com/help  Although Facebook is not known for customer service :)  Anyone else seen this before?

    @andrea-vahl | # | Top
  • Profile picture of
    Club Leader
    Andrea Vahl said
    1 year, 2 months ago:

    That is really strange – I’ve never seen that.  Sometimes I’ve seen that it doesn’t have insights if it’s configured as a Community page but that is a Place/Page.  I don’t know why.  I think you may have to submit a Facebook help question:  www.facebook.com/help  Although Facebook is not known for customer service :)  Anyone else seen this before?

    @andrea-vahl | # | Top
  • Profile picture of
    Pacesetter
    Claudia Poeckl said
    1 year, 2 months ago:

    Thanks, @andrea-vahl. It’s linked to my other thread and since it was a community page initially, this could be the reason. But now I merged it with a ‘place’ but still no insights. I am actually not sure if my page is now a place, or still somewhere in the background a ‘community page’.

    With 228 fans, would you actually recommend to start all over again or would you try to get the problems fixed?

    @claudiapoeckl | # | Top
  • Profile picture of
    Pacesetter
    Nichole Schlecht said
    1 year, 2 months ago:

    @claudiapoeckl

    Hey Claudia,

    I originally had a similar issue and it still happens every time I go the insights part of various accounts I manage.  When you are on the insights page, hit f5 or refresh the page and see if they populate.  Otherwise, contact Facebook to see if there is a known issue or if they can help.

    @iamconsulting | # | Top
  • Profile picture of
    Pacesetter
    Claudia Poeckl said
    1 year, 2 months ago:

    Thanks for the tipp, @iamconsulting! Unfortunately that’s not working either. In the meantime I have found a related thread on the Facebook forum and have added my comment. I hope this issue gets solved soon.  

    @claudiapoeckl | # | Top
  • Profile picture of
    Pacesetter
    Nichole Schlecht said
    1 year, 2 months ago:

    @claudiapoeckl

    No problem!  Hope it works out.  Let me know what happens.

    ~Nichole

    @iamconsulting | # | Top
  • Beth Thouin
    Adventurer
    Beth Thouin said
    1 year, 2 months ago:

    Hi Claudia. I had the same problem and when I tranfserred to Timeline my insights appeared.

    Good luck!

    @lanoba | # | Top
  • Profile picture of
    Club Leader
    Andrea Vahl said
    1 year, 1 month ago:

    @claudiapoeckl Did you get this working yet?  Just wondering!

    @andrea-vahl | # | Top
  • Profile picture of
    Pacesetter
    Claudia Poeckl said
    1 year, 1 month ago:

    Thanks for asking, @andrea-vahl. Unfortunately no solution yet. :-(

    @claudiapoeckl | # | Top
  • Profile picture of
    Explorer
    Rosie Baillie said
    1 year, 1 month ago:

    Hi Claudia. Do you have absolutely no access to Insights at all? We can’t view the ‘Talking about this’ statistic unless 30 or more people have been talking about the page. 

    @rosiebaillie | # | Top
  • Profile picture of
    Pacesetter
    Claudia Poeckl said
    1 year, 1 month ago:

    Hi @rosiebaillie, no insights at all. I recently merged the ‘page’ with an existing ‘place’ and now I hope that I get access to the insights as soon as I cross the 30 new fans line since the merge. :-(

    @claudiapoeckl | # | Top

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