Social Media Icons In Blog Header Good or Bad? Chicklet Syndrome (15 posts)

Topic tags: design, social media
  • I have had this discussion with a number of folks that completely disagree with me. 

    I am AGAINST having the social media buttons prominent for most small business sites and here is why. Their main goal is to convert customers through great content. When I land on a page and then check them out on FB and Twitter the way they want it opens up a world of distractions.

    For example: I land on a site where I might buy something or fill out a lead form, instead I check out their FB page because they obviously want me to if it is so prominently displayed. When I click through I have 17 notifications and 4 messages from friends and family. This is where social can kill an interested customer.

    Thoughts? Am I crazy? For media companies like ours it makes sense to convert them into a fan or follower but for the average small business owner, they need sales.

    Lastly, I also think consumers are more okay with a less dynamically updated site than a Facebook Page that has 2 updates and 3 unanswered questions on it. In that scenario I not only suggest putting the chicklets in the footer but actually deleting the page all together. Further reading on that here

  • Hi Chris,

    I follow the philosophy of design esthetics.  To me the business page needs to look good above all else to get the personal feel.  In some designs, as you say, the social media icons are distracting at the top and takes away from the overall smooth look of the site.  In those cases though, I make sure that when I do finally include the social media icon, it is clear and recognizeable.

    As for consumers being okay for a delay, I would disagree.  I’ve been to several sites where that is true and real customer concerns are not addressed within a reasonable timeframe.  It leaves a sour taste in my mouth.  I don’t expect immediate answers but at least within 24 hours.

  • Caroline I am never suggesting that a delay is good? Let me clarify. What I mean is if you went to a site that the last entry of an article was 30 days ago it would be more acceptable than a Facebook Page or Twitter account where the last update was 30 days ago??

  • @chrissmith I think if the business isn’t going to keep up with the page, it probably should get removed.  I have been to a business site, saw that there were lots of unanswered questions, and moved on to looking at their competitors because I didn’t like their inability to respond to customers.

    For businesses that are more focused on sales, having the footer social links for networks they update often doesn’t hurt.  I think having them there might be encouraging for those who want a company that does social media response and engagement. 

    For me, social media a sign that the business is currently active – if I’ve looked at 4 different small business sites that are static and look like they haven’t been updated for years, I’m less confident about contacting them.  But if one of those businesses had a Twitter / Facebook that was currently active, I’d be more likely to choose them over the others.

  • @Kristi Hines thanks for the input. I feel like there is this blanket rule for some reasons that all social links have to be above the fold or prominent. 

  • @chrissmith

    Chris,

    A good thing to consider is a Facebook Like Box. 

    This allows you to get fans without them having to leave your page.

    The Wibiya tool bar (on this page on the bottom) also has a cool ability to show the Facebook wall without anyone actually leaving your site.

    Mike

  • Thanks for the comment Mike it means a lot that you are engaging here. I am also excited about the way Subscribe and Adding to Circles behave. I can see some very clever uses of the subscribe button leading to 1,000′s of new connections on Facebook if done right.I am doing some testing right now and will report back. My goal is 3,000 page views and 1,000 subscribers with one article.

  • I agree with @kristi-hines.  If the comany is making the conscious/unconscious decision to not keep up with the page,then they probably should remove that option. 

    Sometimes less is more.  If they aren’t going to be active on say Facebook, then don’t have a page.  Having a page that isn’t being answered to me looks worse than not having a page at all.  At least with not having a page, I have hope the company is still active just not in this media.  If they don’t answer at all, I wonder if they are even still there.  That’s just my opinion and I’ve actually advised some clients away from social media because they don’t have the desire/time/effort/budget to maintain it properly.

  • @mike-stelzner I’m missing my “LIKE” button on comments ;) .  Man am I so Facebookified.

    Wanted to LIKE your comment because my husband saw your site and the Wibiya bar and asked me how to get it on his website.  I’ve never seen him drool over a website before.

  • @carolinechen-whatley

    Too funny!

    All of that will likely come here in time :)

  • @chrissmith

    Chris,

    It ultimately comes down your business’ goals and strategy. I believe that social media buttons are an absolute must on websites these days because @kristi-hines said, it implies that you are active online. 

    Button placement should go according to your business goals. If your main goal is converting traffic into leads then your opt in form should be the focus and placed in a prominent area. This doesn’t mean you can’t use social buttons but they shouldn’t dominate your header, side bar, footer, etc.

    All businesses are should be social. 

  • Dewane,With all due respect this has nothing to do with being social and everything to do with UI and design.I am hoping this forum will be a place where we get a little deeper than “all companies should be social”. I am guessing anyone who is engaging in a forum inside a social media site would already “get” that at the front door.

  • @chrissmith

    No offense taken lol

    I was actually referring to design (rather vaguely, my fault) in my last comment. 

    What I was trying to communicate was that; 

    - social buttons are necessary, but don’t necessarily need to be in prominent areas (ie: above the fold) to be effective.

    - your site’s design should take into consideration your goal, whether it be conversions or content. People should know what to do next.

    Social buttons is the header is neither good or bad, it a matter of goals/preference. I personally wouldn’t do it because I want you to subscribe to my email list. As you said, these buttons take you away from the site which distracts people from taking the desired action.

  • @chrissmith I have to agree with @mutunga – it all depends on the action you’re wanting people to take on a particular page/section, or perhaps the entire site. As people progress deeper down your site funnel there should be fewer distractions. What my ultimate preference would be is to have them on the general pages, but have a secondary template that is pulled in as the funnel tightens so that they’re not pulled away.

    Right now I’ve got the “please connect” buttons fairly small in my header, but the “share” buttons at the bottom of my pages. Reading this thread made me think of the “ultimate preference”, so now I’m left with figuring out how I’d actually implement it on my site :) I would probably pull off the “share” buttons, but leave the top ones… better yet, experiment!

  • Chris, have to agree with you. Way too many distractions on most sites. If I take the time to stop and read, that’s pretty much what I want to do and am much more likely to follow through if any buttons are at the end of it all. Thanks for starting the great discussion.


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