Does your business respond to customers via social media?

Are you prepared to deal with upset customers?

To discover how to turn unhappy customers into happy fans, I interview Jay Baer.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Jay Baer, the author of Youtility, co-host of the Social Pros Podcast and founder of Convince & Convert, an agency and blog focused on digital marketing. His newest book is Hug Your Haters: How to Embrace Complaints and Keep Your Customers.

Jay will explore how to convert social media haters into raving fans.

You’ll discover why it’s important to hug your haters.

podcast 180 jay baer dealing with unhappy customers

Listen as Jay Baer shares what marketers need to know about dealing with unhappy customers on social media.

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Are you amazed at how much social media has changed over the last few years?

Want to discover what’s next?

To explore the evolution of social media, I interview Brian Solis.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Brian Solis, a principal analyst at the Altimeter Group. He’s written eight books, including Engage and What’s the Future of Business? His newest book is called X: The Experience When Business Meets Design.

Brian will explore how social media has changed and how it continues to evolve.

You’ll discover how marketers can use moments of truth to engage their customers.

podcast 179 brian solis evolution of social media

Listen as Brian Solis discusses the evolution of social media.

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Wondering what the future is for blogs?

Is blogging dead?

To discover what the future holds for blogging, I interview Mitch Joel and Mark Schaefer.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Mitch Joel and Mark Schaefer. Mitch is the president of Mirum, author of CTRL ALT Delete, host of the Six Pixels of Separation podcast and a blogger at TwistImage.com. Mark Schaefer is a marketing consultant, author of The Content Code, co-host of The Marketing Companion podcast and a blogger at businessesGROW.com.

Mitch and Mark discuss the premise that blogging as we know it is dead.

You’ll explore the future of publishing your content on social networks and beyond.

podcast 178 mark schaefer mitch joel future of blogging

Listen as Mark Schaefer and Mitch Joel discuss the future of blogging.

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social media viewpointsAre you looking for the hot marketing trends coming in 2016?

Do you want to know where social media pros are focusing their attention?

In 2015, new platforms made a big splash and several popular networks monetized.

To get you ready for what’s coming next, we asked 14 social media marketing experts what to watch for in the new year.

2016 social media marketing predictions

2016 Social media marketing predictions from 14 experts.

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Did you set goals for the new year?

Want to be more successful setting and achieving your goals?

To discover how to accomplish goals, and to hear about the Kickstarter campaign for his new book, I interview John Lee Dumas.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview John Lee Dumas, the host of Entrepreneur on Fire, a daily podcast where he interviews entrepreneurs. John has published over 1000 podcast interviews and discovered a lot along the way. He’s about to publish The Freedom Journal: Accomplish Your Goal in 100 Days.

John will discuss goal setting and how you can gear up for your best year ever.

You’ll discover why it’s important to set SMART goals.

podcast 177 john lee dumas goals

Listen as John Lee Dumas shares his thoughts on accomplishing goals.

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Are you active on Pinterest?

Have you thought about using Pinterest to grow your other social networks?

To discover how to drive traffic from Pinterest to other networks, I interview Natalie Jill.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Natalie Jill, the founder of Natalie Jill Fitness, a site dedicated to health and fitness. She inspires women around the world with her videos and visual content. She’s also got a unique social strategy that helped her grow 1.3 million Facebook fans and 476,000 Instagram fans.

Natalie will explore how she uses Pinterest as her secret marketing tool to build a loyal following on Facebook, Instagram, YouTube and beyond.

You’ll discover how to adapt your content for Pinterest.

podcast 176 natalie jill social growth

Natalie Jill shares how marketers can use Pinterest to drive social growth on Facebook, YouTube and more.

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Does your business have a social customer service plan?

Want to step up your customer service on social media?

To discover how to improve your social customer care, I interview Dan Gingiss.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I interview Dan Gingiss, former head of digital customer experience for Discover Card, co-host of the Focus on Customer Service podcast and head of digital marketing for Humana.

Dan will explore how to better serve your customers with social media.

You’ll discover what your business needs to respond to on social media.

podcast 175 dan gingiss social customer service

Listen as Dan Gingiss shares what marketers need to know about caring for customers on social media.

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social media reviewsHave you heard about the changes to Google+?

Want to know how the redesign affects you?

To help marketers understand what to expect, we recently explored the new Google+ and asked notable experts to weigh in with their thoughts on the new design.

In this article you’ll discover whats changed with Google+.

Why Marketers Should Care About Google+

Before we dive into the specifics of the new Google+ updates, it’s important to address what these updates mean to social media marketers as a whole. Since news about the breakup of Google+ products began in early 2015, some marketers believed it was the beginning of the end of Google+. These thoughts were further supported when Google announced the separation of Google+ from it’s other products.

But now, we can see it’s not the end for Google+. “Google+’s new changes are a sure, and comforting sign Google+ is here to stay at least for the undetermined future,” predicted Jesse Stay, author of Google+ Marketing for Dummies. He added, “It shows Google is still putting money and resources into the website, and still sees it as a product worth spending money on.”

In terms of marketing, businesses that want to reach people who are passionate about something will find it easier to do so with the new changes to Google+.

changes to google+

Discover what marketers need to know about the changes to Google+.

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Do you know what to do if your Facebook page vanishes?

Want to be ready when and if that day comes?

To share what happened when the Social Media Examiner Facebook page disappeared and how we handled it, keep reading.

More About This Show

The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.

In this episode I am joined by Erik Fisher, community manager of Social Media Examiner.

Erik and I will explore what happened when our Facebook page disappeared.

You’ll discover what to do if the same thing happens to you.

podcast 174 eric fisher missing facebook page

Listen as Erik Fisher and Mike Stelzner share what happened when the Social Media Examiner Facebook page disappeared.

Share your feedback, read the show notes and get the links mentioned in this episode below.

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