Are you prepared to deal with upset customers?
To discover how to turn unhappy customers into happy fans, I interview Jay Baer.
More About This Show
The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It’s designed to help busy marketers and business owners discover what works with social media marketing.
In this episode I interview Jay Baer, the author of Youtility, co-host of the Social Pros Podcast and founder of Convince & Convert, an agency and blog focused on digital marketing. His newest book is Hug Your Haters: How to Embrace Complaints and Keep Your Customers.
Jay will explore how to convert social media haters into raving fans.
You’ll discover why it’s important to hug your haters.
Share your feedback, read the show notes and get the links mentioned in this episode below.