social media toolsDo you engage with customers online?

Are you looking for tools to help manage and monitor customer relationships?

From product discovery to purchase and support, tools have emerged to help your business manage the social customer experience on whichever channel your customers prefer.

In this article you’ll discover eight tools to help your business provide a seamless social customer experience.

The Evolution of Customer Experience

Social customer experience is not built purely on old foundations such as ticketing systems. Nor is it designed only to support customers on Facebook, Twitter, and other social media platforms. Today, social customer experience is a hybrid of the two.

What started off with a simple model of customer support (“Email us and we’ll help.”) has since evolved to include ticketing systems, live chat, and social media.

social customer service tools

Discover eight tools to help your business listen and interact with customers.

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social media toolsDo you monitor online conversations?

Are you looking for new tools to track your mentions?

Whether you want to observe quietly, learn about your customers and what they’re looking for, respond to critics or simply engage in conversation, you need to know what people are saying.

In this article I’ll share six tools to use to monitor mentions on blogs and social media.

6 social media monitoring tools

Discover 6 social media monitoring tools to track your mentions.

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